Refund and Cancellation

Refund & Cancellation Policy

Effective Date: May 30, 2026

Introduction

This Refund & Cancellation Policy explains the terms related to order cancellations, refunds, replacements, and return requests for products and services offered by Herbal Brio Wellness Private Limited under the LUB DUB brand.

By placing an order or engaging in business with us, you agree to the terms outlined in this policy.

Company Information

Company Name: Herbal Brio Wellness Private Limited
Brand Name: LUB DUB
Business Category: Pharmaceuticals (PCD)
Address: SAI SAPPHIRE, POWAI VIHAR COMPLEX, POWAI, MUMBAI 76
Contact Person: Manoj Brijlal Mishra
Phone: 9833727846
Email: manojbmishra4000@gmail.com

Order Cancellation Policy

Cancellation Before Shipment

  • Orders may be cancelled before dispatch or shipment confirmation.

  • Customers are requested to contact our support team as soon as possible for cancellation requests.

  • If payment has already been made, eligible refunds will be processed as per the refund terms below.

Cancellation After Shipment

  • Once an order has been shipped or dispatched, cancellation requests may not be accepted.

  • Customers may contact us for assistance in exceptional cases.

Refund Policy

Refunds may be considered under the following situations:

  • Damaged product received

  • Wrong product delivered

  • Product lost during transit

  • Approved cancellation before shipment

Refund requests must be submitted within 48 hours of product delivery.

Non-Refundable Situations

Refunds may not be applicable in the following cases:

  • Change of mind after delivery

  • Product already used or opened

  • Delay caused by courier or external factors beyond company control

  • Incorrect shipping information provided by customer

  • Minor packaging damage not affecting product quality

Replacement Policy

If a product is found damaged, defective, or incorrect, we may offer a replacement subject to verification.

Customers may be required to provide:

  • Order details

  • Photos/videos of the product

  • Packaging images

  • Invoice or proof of purchase

The company reserves the right to approve or reject replacement requests after review.

Refund Processing Timeline

  • Approved refunds are generally processed within 7–10 business days.

  • Refund timelines may vary depending on banking channels or payment gateways.

  • Refunds will be processed through the original payment method wherever possible.

Bulk Orders & Distributorship Orders

  • Bulk, wholesale, or distributorship orders may have separate commercial terms.

  • Refunds or cancellations for large business orders will be handled on a case-by-case basis.

Important Disclaimer

Herbal wellness products may vary in individual results depending on health conditions, lifestyle, and usage patterns.

The company does not guarantee specific medical outcomes or treatment results.

Customers are advised to consult healthcare professionals where necessary.

Contact Us

For cancellation, refund, or replacement assistance, please contact:

Herbal Brio Wellness Private Limited
Brand: LUB DUB
Phone: 9833727846
Email: manojbmishra4000@gmail.com
Address: SAI SAPPHIRE, POWAI VIHAR COMPLEX, POWAI, MUMBAI 76

Policy Updates

Herbal Brio Wellness Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Users are encouraged to review this page periodically for any updates.